1. Returns & Exchanges
Our store generally does not accept returns or exchanges except in the following cases.
Cases Eligible for Returns & Exchanges
- The product has a clear defect or damage.
- A different product was received than the one ordered.
Cases Not Eligible for Returns & Exchanges
- Returns and exchanges due to customer reasons (wrong size, different impression, etc.).
- Used or washed products.
- Issues caused by incorrect shipping address input by the customer.
2. How to Request a Return or Exchange
If your case qualifies for a return or exchange, please contact our customer support ([contact form or email]) within 7 days of receiving the product with the following information:
- Order number
- Name
- Product name
- Details of the issue (damaged part, etc.)
- Photos showing the condition of the product
Once we review your request, we will provide further instructions.
3. Refund Policy
If a return or exchange is approved, we will take the following actions:
- If an exchange is possible, we will resend the same product.
- If an exchange is not possible, we will process a refund via your original payment method.
Refund processing typically takes 5–10 business days. Depending on your payment method, it may take additional time.
4. Shipping Delays
Since our products are made on demand, shipping may take longer than usual. Refunds and cancellations due to shipping delays are not accepted.
5. Customer Support
If you have any questions, please contact us through:
We strive to provide satisfactory service to our customers. If you have any concerns, feel free to reach out to us.